My parents use quicken for their personal bookkeeping and their business books. In the past year they have made changes to their business that has made everything a bit more complicated. when they have trouble with quicken they often call and we can talk about it and I can tell them what to fix. Just this week they were having problems and I just couldn't figure it out over the phone. I wanted to remotely access their computer like the real geeks do. A tech person suggested LOG ME IN. So yesterday we figured it out and I was able to access their computer. It was so cool. I was able to go into quicken and make changes. I was able to fix their problem myself from here. Is that cool or what!!!!